About Us
Let’s start by saying that we LOVE candles! In the beginning, we created candles for our own personal use because we were tired of purchasing over priced candles that either lacked scent throw or produced black residue (soot) on the side of most candle jars. We were encouraged by our family and friends to bring our candles to market, so here we are.
If the environment is important to you, you are going to LOVE our coconut wax candles. Our coconut wax is made from the meat of the coconut (organic, renewable, no pesticides). Our candles burn clean, even, with no additives, no paraffin blends, no artificial colors or dyes, and are virtually smoke-free. Our candles have 4x more fragrance than the average candle. Attention to detail is given to each and every one of our candles. Our candles are slowly and carefully hand poured in small batches. Our crackling wooden wick will remind you of the familiar crackle of a wood fire. Our wooden wicks are made from FSC Certified Wood, hand-crafted and made in the USA. We offer sophisticated, luxury wooden wick candles with exquisite and designer fragrances. Our 12 ounce container candles burn 50-55 hours. The simple and clean design of our candles will fit any décor.
Candle Care
Things You Need to Know
To enjoy your candles to their fullest, a certain amount of care is required. Keeping the candle wick trimmed properly will help your candles burn fully and last longer. Specifically, your candle’s wick should be trimmed after every 4 hours of burn time. Let the candle come to room temperature, then trim the wick to 1/8 inch before relighting. The length helps create complete combustion, which provides a nice clean burn. Enjoy your candles and their fragrances.
To prevent fire and serious injury, burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candles on or near anything that can catch fire. Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick and check for unwanted drafts before relighting.
Shipping Policy
How It Works
Shipping Details
All candles will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS. Most orders ship same day when placed by 2 p.m. Orders will be shipped to address provided during the check-out process.
Where do we ship?
We only ship within the United States and territories. We do not ship internationally.
How to track your order?
Tracking information will be emailed to you when the item is shipped. You can also email us at customerservice@clcandleco.com to inquire about shipping information.
Return Policy
Everything You Need to Know
We do not accept returns. We take pride in producing the highest quality coconut wax candle product available. Slight variations from candle to candle are considered part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
We will refund or replace the product that is defective or broken in transit. Freight damages are the responsibility of carrier. Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to customerservice@clcandleco.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier. Cichon Lenee' Candle Co. will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold Cichon Lenee' Candle Co. responsible for any problems that arise from your improper storage or use of these products.
FAQs
How Can We Assist?
Why do you use coconut wax instead of soy wax?
Our coconut wax is made from the meat of the coconut (organic, renewable, no pesticides). Our candles burn clean, even, with no additives, no paraffin blends, no artificial colors or dyes, and are virtually smoke-free.
Why do you use wooden wicks?
Our crackling wooden wick will remind you of the familiar crackle of a wood fire. Our wooden wicks are made from FSC Certified Wood, hand-crafted and made in the USA.
What do you use to scent your candles?
We use a combination of carefully curated, high-quality, phthalate-free fragrances based on natural elements and blended with essential oils.
Terms, Conditions and Privacy
Your Data is Secure
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cichon Lenee' Candle Company’s relationship with you in relation to this website.
The term Cichon Lenee' Candle Company or ‘us’ or ‘we’ refers to the owner of the website whose registered office is clcandleco.com. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Cichon Lenee' Candle Company's prior written consent.
Find Us In Stores
Gentleman's Quarters Grooming Salon
19464 Livernois
Detroit, MI 48221
(Located in the Avenue of Fashion)